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How to set goals for your brokerage in 2023

December 20, 2022
How to set goals for your brokerage in 2023

It’s that time of the year again! Your brokerage is gearing up for a busy year, making plans and working out what you’ll need to do to achieve them. In episode 26 of the LVR Podcast, we chatted about changes we can expect next year — especially in a rate-rising environment. 

The bottom line: 2023 won’t be ‘business as usual,’ brokers will need to adjust their strategies to grow and achieve success. So, how can you get ready? We’re so glad you asked. In this post, we’ll show you five easy steps to set goals for your brokerage.

Step 1. Get Clear on Your Broker ‘Number’

Every broker has a number they’d like to hit, be it financial or client count, but where does that number come from? Did they just conjure it out of thin air, or is it realistic and carefully determined?

Take a moment to reflect on where your business is currently at — is your broker number achievable? Of course, we want you to shoot for the stars, but if your goal isn’t realistic, it’s a surefire way to get discouraged and abandon your plans.

If you’re reading this thinking that your broker number might be more rooted in a dream than reality, it’s time to re-evaluate! But first, you’ll need to reverse-engineer that number to make sure it’s a SMART (specific, measurable, attainable, realistic, and timely) goal and set yourself up for success.

Here’s a quick guide to setting a realistic broker number using the SMART goals method: “I want to gain 20 new clients by 30 July 2023.”

Step 2. Know the Difference between Busy vs. Active

‘Busy’ is a word thrown around often these days, usually to describe intense periods of productivity. But, if you ask us, we’d say ‘active’ is a better word. Busy implies that you’ve got a lot on your place, you’re trying to keep multiple balls in the air, and you can’t focus on one task at a time.

Active, on the other hand, suggests that you know your limits, that you’re willing to ‘run so far’ and know which tasks will help you succeed. So when setting goals for your brokerage this year, get into an active mindset to hone in on the tasks that will help you achieve your goals.

Step 3. Focus on the Four Pillars of Client Engagement

We predict that 2023 will separate the great brokers from the mediocre ones. We’re entering a challenging environment, so we urge you to prioritise your clients! Let’s take a quick refresher course on the four pillars of client engagement: 

1. Delivery (lead flow)

Lead flow is the lifeblood of your business — are you maximising your opportunities? Pay special attention to leads that could be hiding in plain sight. Look beyond social media and email marketing to real-life interactions in 2023. 

2. Engagement (connection)

Have you made it easy for people to connect with you? Are you actively trying to build connections with clients and prospective leads? Review your current connection strategy and look for opportunities to improve. 

3. Maintenance (operational)

We’ve seen a lot of tech solutions this year that are making brokers' lives a whole lot easier. Maybe you’re bogged down with administrative tasks, or you’re struggling to attract the right people to your team — there’s tech for that! Invest in the right solutions to streamline your processes.

4. Loyalty (clients for life)

Focus on maintaining relationships with your past clients, so they become loyal, raving fans! Build your review strategy by asking for testimonials from those you delivered excellent outcomes for — it doesn’t need to be awkward; chances are they’ll only be too happy to sing your praises.

If you’re feeling overwhelmed or unsure that you’re equipped to manage all of these pillars, never fear! Simply make it a goal to hire a coach so that you have the support you need to prioritise and achieve each of these pillars and kick your goals. 

Step 4. Protect Your Time 

As we all know, time is the one commodity we can’t get enough of, so protecting yours is essential. Work out how much time you dedicate to prospective clients and how valuable that time is. 

Remember, meeting with a client — even if they decide not to work with you — is never a waste! You’re building connections that can lead to referrals down the line, so it’s important to make sure you can give each prospect the time they deserve without spreading yourself thin.

Step 5. Remember the Family Plan

Setting goals in 2023 isn’t just about your brokerage; it’s also about what you’d like to achieve in your family life. If 2022 wasn’t quite the work-life balance you had hoped for, now is the time to set some goals to improve. 

We don’t try to hide how important we think the family plan is in this industry! As a broker, our work can be all-consuming, and your best chance at success depends on a supportive family. Below are just a few ideas you might like to consider:

  • Set a non-negotiable clock-off time each day
  • Spend two hours of uninterrupted, phone-free time with your family on the weekends
  • Set up weekly family check-ins to get feedback and adjust accordingly

Are you ready to set (and kick) goals in 2023? If you need a hand getting started or prioritising goals for your brokerage, we’re here to help. We’ll put you on the right growth program to help you have a successful year. [vc_wp_text]

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Ian Winn profile picture
Ian Winn
24 September 2026
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Ruan has been my mortgage broking coach for 6 months. Having owned a very successful mortgage broking business and now a coach of many businesses he has unparalleled experience to share with his clients. He does this in a very clear and consultative manner. He is always looking for improvements and innovation for clients to implement in their businesses. He has a big picture approach which really helps you get out of the weeds when analysing your business. He has helped me grow my business and provide clarity to achieve my goals. Thanks for your support.
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Anisa Buckley
14 September 2026
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I have learnt so much from Ruan and the team at Success & Broker. Ruan's practical advice to me as a new broker has been incredibly helpful and I have incorporated many of his strategies and approaches into my own business.
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Bree Rivers
14 September 2026
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Working with Ruan has been great. He genuinely cares about your success and provides honest practical advice from his own experience that can be applied to get real results. I highly recommend Ruan to any broker wanting to grow.
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Your favourite Bald & Bespectacled broker
6 August 2026
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Great weekly 50min session with Ruan himself, done online over Zoom with other brokers. Intimate session of around a dozen people, including Ruan and the host. If you're a new broker and have under three or four years of experience, and wish to get an insight into Ruan's mind + pick up tips and tricks, it's a very good six month-long training program. Even if you're a more seasoned broker like myself (nine years in December 2026), it's worth an education session - I have a few pages of notes and thoughts. Give it a go, brokers.
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Christopher Dodson
6 August 2026
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Thanks Ruan for your insight and warm approach
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Achani Kodippili
4 August 2026
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That was an amazing journey with Success & Broker. Excellent guidance is simply practical. Thank you team for the opportunity.
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Sara Shome
1 August 2026
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I’ve really enjoyed being part of Ruan’s Grow Broker Program. As a broker with an over 5 years of experience, it is easy to reach a point where you feel like you’re doing well but not really moving forward. This program challenged me to rethink almost everything I thought I knew about broking, relationships, branding and what it really takes to build a sustainable career. Ruan has an incredible ability to make you look at your business and thinking from a completely different perspective while providing genuine support and practical strategies that you can implement immediately and easily. It is not about quick wins or generic coaching. It is about building the right foundations and becoming a better broker and business owner. The confidence and clarity I gained through the program played a crucial role in my decision to move into a BDM role. It helped me recognise where my strengths truly lie and gave me the self confidence to take that next step. I would highly recommend Success and Broker to anyone who feels they have reached a plateau or wants to take their career to the next level. It has been one of the best self investments I have made.
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Jonathon Rhydderch
22 July 2026
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The Success & Broker course has been fantastic. As a new broker, you learn a lot about the technical side early on: compliance, lending policy, structuring deals. But what nobody really teaches you is how to build a sustainable business around all that. Ruan's program fills exactly that gap, giving you so many practical, actionable ways to grow: daily habits and consistency, marketing that actually works for a brokerage, operations and systems that scale, and how to genuinely deliver a great client experience rather than just process loans. What I liked most is that it's not generic coaching. It's built specifically around where you are as a broker, whether that's establishing strong foundations early on or working toward running a proper business with leverage and a team behind you. The 'Broker Journal' kept me on track throughout the course and is a great reference point when i need to work on my business. It is like a blueprint for success. All of it is delivered in a refreshingly warm, positive, and genuinely invested way. You can tell they actually care about your outcomes, not just ticking a coaching box. Big thanks to Ruan, and to Ryan too. Highly recommend to any broker serious about building a real business, not just writing loans.
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Alex Ritchie
8 July 2026
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Ruan and the Success & Broker team have been really helpful in getting us to think about how we operate, how we build out or team, and where we want to go. Ruan is super knowledgeable, having spent many years as a broker running multiple firms. He asks the right questions and challenges your thinking.
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Lachlan McKean
6 July 2026
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I've worked with Ruan at Success & Broker for the last 12 months~ and it's been great. Always makes time to discuss what's going on and the advice is invaluable. If you're a broker thinking of using Ruan's services, it's definitely worth jumping on board.
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