client experience

What's involved in Recruiting Graduates for my team using a Recruiting Company, and how much does it cost? with Guest Sam Longfield Designed for Brokers, made by Brokers. July 27, 2023 This podcast is our chance to give back to the mortgage broking industry and talk about real issues that are affecting most brokers and [...]

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Comparison Websites: Are they Good or Bad for Brokers? with Guest Dominic Beattie Designed for Brokers, made by Brokers. July 27, 2023 This podcast is our chance to give back to the mortgage broking industry and talk about real issues that are affecting most brokers and loan writers right now. Learning, Validation and Respect = [...]

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Australian Lending & Investment Centre's Damian Brander talks Investment Lending & Education Designed for Brokers, made by Brokers. June 14, 2023 This podcast is our chance to give back to the mortgage broking industry and talk about real issues that are affecting most brokers and loan writers right now. Learning, Validation and Respect = the [...]

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How to Maximise Value to Clients in a Rising Interest Rate Environment Designed for Brokers, made by Brokers. June 14, 2023 This podcast is our chance to give back to the mortgage broking industry and talk about real issues that are affecting most brokers and loan writers right now. Learning, Validation and Respect = the [...]

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All brokers want to know the answer to this age-old question: What makes one broker better than the next? If you ask us, it all boils down to something we like to call the broker’s rhythm. So the follow-up question is usually, “what is the broker’s rhythm?”  Is it their process? The way they provide [...]

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Using Technology to Take the Pain Out of Finding the Right Lender for Your Client with Guest Eric Dil Designed for Brokers, made by Brokers. March 9, 2023 This podcast is our chance to give back to the mortgage broking industry and talk about real issues that are affecting most brokers and loan writers right [...]

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The results are in: the Allianz Risk Barometer 2022 has labelled cyber attacks as the number one threat to businesses across the globe — and your brokerage is no exception. Cybercrime has risen by 13% since 2019 and shows no sign of slowing down, so it’s time to get in the know about protecting your [...]

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Listen up, brokers! Gifting is like a secret weapon for boosting client loyalty. When done right, it’s a surefire way to improve client relationships, show goodwill, lift your brand perception, and remind your clients that you care about them.  But not all gifts tick the box, and there are some major gifting faux pas you’re [...]

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There’s only one exception to the expression ‘never judge a book by its cover’ — your brokerage website, of course! Did you know that it only takes about 50 milliseconds for someone to form an opinion about your website?  No, that’s not a typo; 50 milliseconds (or 0.05 seconds) is all it takes — now [...]

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How to Use Technology to Improve the Client Conversion with Guest Ben Shapira Designed for Brokers, made by Brokers. January 11, 2023 This podcast is our chance to give back to the mortgage broking industry and talk about real issues that are affecting most brokers and loan writers right now. Learning, Validation and Respect = [...]

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