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Protecting Your Brokerage From Cyber Attacks

February 23, 2023
Protecting Your Brokerage From Cyber Attacks

The results are in: the Allianz Risk Barometer 2022 has labelled cyber attacks as the number one threat to businesses across the globe — and your brokerage is no exception.

Cybercrime has risen by 13% since 2019 and shows no sign of slowing down, so it’s time to get in the know about protecting your brokerage from cyber attacks. 

Did you know that cyber attacks can cost your brokerage more than just money? They also threaten your intellectual property and put your clients’ data at risk, shattering client trust and damaging your brand’s reputation. Cyber attacks are no joke, so let’s take a look at some of the most common ones to look out for and how to safeguard yourself from them. 

Top Three Cyber Attacks to Watch Out For

Gone Phishin’

Phishing is the bane of the cyber world and can come in all shapes and forms, not just emails. Unfortunately, some messages are so well-written that they can be tricky to spot, but here are a few red flags to look out for: 

  • The sender’s email address or phone number doesn’t match the person or organisation they claim to be.
  • The message has a sense of urgency or threat.
  • There are many spelling and grammar mistakes (a phisher’s grammar skills can be about as bad as their intentions).
  • They’re asking for personal information (think credit card or passport numbers).
  • They ask you to click a suspicious link or attachment.
  • The message isn’t addressed to you.

Malicious Intentions

You’ve likely heard the term ‘malware’ before, but what is it? In a nutshell, it’s malicious software used to sneak into your digital device and wreak havoc. Malware (sometimes referred to as a ‘bug’ or ‘virus’) can get into your device through dodgy email attachments, untrustworthy websites, or suspicious software downloads. The good news is that you can protect your brokerage by using anti-malware software and keeping your systems and software up to date with the latest security updates! 

It’s also best to stay vigilant about the types of email attachments and websites you open from untrusted sources — you never know when a cybercriminal could be lurking. 

Holding Your Device At Ransom(ware)

Another typical cyber attack is ransomware, a virus that holds your files hostage by encrypting them and demanding a ransom payment in exchange for the decryption key. Unfortunately, even if a cyber attack victim pays the ransom, that doesn’t guarantee that the attackers will provide the decryption key. 

It’s best not to negotiate with criminals. Instead, protect your brokerage from ransomware attacks by keeping up with security updates and avoiding dodgy software, websites, and email attachments. 

Call In The Professionals: Cyber Attack Insurance

The bottom line is that no business is immune to cyber attacks, and chances are that your brokerage will encounter one at some stage — so it’s best to be prepared! Cyber protection insurance is designed to help protect you from the financial impact of computer hacking or a data breach (one less thing you need to worry about). 

Think about the impact a cyber attack would have on your brokerage; you might need to close your business for a period of time while IT consultants recover and back up your data and upgrade your antivirus software — this would cause you to lose revenue. Or maybe a client is so upset they threaten to sue; you want to be covered. Cyber protection insurance helps you recover some of the costs and even claim damages to help get your brokerage through this difficult time.

Next Steps! 

Cyber attacks are inevitable in our digital world, so it’s best to be prepared. Take the time to get your team cyber attack savvy and make sure you have a solid plan in place to keep your brokerage safe. Remember to keep on top of security software updates (we know they take forever to install, but they’re worth it!), use antivirus software, and back up your files. 

Be proactive with a cyber protection insurance plan by chatting with our friends at Matos Insurance Services — they’ll help you find a policy that suits your brokerage’s needs should you come under attack.

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Ian Winn profile picture
Ian Winn
24 September 2026
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Ruan has been my mortgage broking coach for 6 months. Having owned a very successful mortgage broking business and now a coach of many businesses he has unparalleled experience to share with his clients. He does this in a very clear and consultative manner. He is always looking for improvements and innovation for clients to implement in their businesses. He has a big picture approach which really helps you get out of the weeds when analysing your business. He has helped me grow my business and provide clarity to achieve my goals. Thanks for your support.
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Anisa Buckley
14 September 2026
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I have learnt so much from Ruan and the team at Success & Broker. Ruan's practical advice to me as a new broker has been incredibly helpful and I have incorporated many of his strategies and approaches into my own business.
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Bree Rivers
14 September 2026
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Working with Ruan has been great. He genuinely cares about your success and provides honest practical advice from his own experience that can be applied to get real results. I highly recommend Ruan to any broker wanting to grow.
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Your favourite Bald & Bespectacled broker
6 August 2026
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Great weekly 50min session with Ruan himself, done online over Zoom with other brokers. Intimate session of around a dozen people, including Ruan and the host. If you're a new broker and have under three or four years of experience, and wish to get an insight into Ruan's mind + pick up tips and tricks, it's a very good six month-long training program. Even if you're a more seasoned broker like myself (nine years in December 2026), it's worth an education session - I have a few pages of notes and thoughts. Give it a go, brokers.
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Christopher Dodson
6 August 2026
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Thanks Ruan for your insight and warm approach
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Achani Kodippili
4 August 2026
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That was an amazing journey with Success & Broker. Excellent guidance is simply practical. Thank you team for the opportunity.
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Sara Shome
1 August 2026
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I’ve really enjoyed being part of Ruan’s Grow Broker Program. As a broker with an over 5 years of experience, it is easy to reach a point where you feel like you’re doing well but not really moving forward. This program challenged me to rethink almost everything I thought I knew about broking, relationships, branding and what it really takes to build a sustainable career. Ruan has an incredible ability to make you look at your business and thinking from a completely different perspective while providing genuine support and practical strategies that you can implement immediately and easily. It is not about quick wins or generic coaching. It is about building the right foundations and becoming a better broker and business owner. The confidence and clarity I gained through the program played a crucial role in my decision to move into a BDM role. It helped me recognise where my strengths truly lie and gave me the self confidence to take that next step. I would highly recommend Success and Broker to anyone who feels they have reached a plateau or wants to take their career to the next level. It has been one of the best self investments I have made.
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Jonathon Rhydderch
22 July 2026
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The Success & Broker course has been fantastic. As a new broker, you learn a lot about the technical side early on: compliance, lending policy, structuring deals. But what nobody really teaches you is how to build a sustainable business around all that. Ruan's program fills exactly that gap, giving you so many practical, actionable ways to grow: daily habits and consistency, marketing that actually works for a brokerage, operations and systems that scale, and how to genuinely deliver a great client experience rather than just process loans. What I liked most is that it's not generic coaching. It's built specifically around where you are as a broker, whether that's establishing strong foundations early on or working toward running a proper business with leverage and a team behind you. The 'Broker Journal' kept me on track throughout the course and is a great reference point when i need to work on my business. It is like a blueprint for success. All of it is delivered in a refreshingly warm, positive, and genuinely invested way. You can tell they actually care about your outcomes, not just ticking a coaching box. Big thanks to Ruan, and to Ryan too. Highly recommend to any broker serious about building a real business, not just writing loans.
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Alex Ritchie
8 July 2026
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Ruan and the Success & Broker team have been really helpful in getting us to think about how we operate, how we build out or team, and where we want to go. Ruan is super knowledgeable, having spent many years as a broker running multiple firms. He asks the right questions and challenges your thinking.
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Lachlan McKean
6 July 2026
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I've worked with Ruan at Success & Broker for the last 12 months~ and it's been great. Always makes time to discuss what's going on and the advice is invaluable. If you're a broker thinking of using Ruan's services, it's definitely worth jumping on board.
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