Ruan and Marissa explore how better mortgage broker loan notes lead to straight through processing — and why clear communication is one of the highest-leverage skills in the industry.
The connection between strong mortgage broker loan notes and straight through processing is direct — and in this episode of The LVR Podcast, Ruan Burger and Marissa Schulze make the case that improving your communication could be the single highest-leverage change you make to your business this year.
Poor communication is one of the biggest sources of rework, delays, and frustration in a broking business — and most of it is preventable. Ruan zeroes in on one of the most common mistakes Australian brokers make: leaving too much to the credit assessor. Most assessors are ticking boxes and following policy — they're not there to solve problems you haven't already identified. The broker's job is to anticipate every potential issue, address it in the supporting mortgage broker loan notes, and package the deal so clearly that there's no room for interpretation.
Marissa introduces a practical metric worth tracking straight away: your more information request rate. If a high percentage of your files are coming back with additional questions, your loan notes need work. Improving your mortgage broker loan notes and increasing your straight through processing rate doesn't just save time — it improves profitability, client experience, and your reputation with lenders simultaneously.
The challenge: start tracking your more information requests, set a baseline, and commit to improving it over the next 90 days.
Ready to sharpen how you package deals? Explore the Broker Journal at successandbroker.com.au/the-broker-journal
