Ruan and Marissa share mortgage broker compliance tips for Australian brokers — and why attention to detail is the foundation of a business you can actually rely on.
When it comes to mortgage broker compliance tips in Australia, the most important one is also the simplest: document everything. In this episode of The LVR Podcast, Ruan Burger and Marissa Schulze explore why attention to detail isn't just a compliance requirement — it's the foundation of a business you can actually rely on.
Ruan is direct: most brokers are not naturally detail-oriented people, and that's okay — as long as you build systems and structures that compensate for it. He shares one of his most practical mortgage broker compliance tips from his own businesses: the "as per" rule. Every client instruction, every follow-up, and every key piece of communication had to be documented in writing. A phone call or voicemail was never enough. If you can't say "as per my email" or "as per my notes," you don't have a leg to stand on when something goes wrong.
Marissa expands on the team dimension — noting that a compliance culture has to be modelled from the top. You can't expect your team to follow protocols you're not following yourself. As a broking business grows, having well-documented processes isn't just good practice for mortgage broker compliance in Australia, it's what allows a team to function cohesively and deliver a consistent client experience.
The challenge: how confident are you that the Ts are being crossed and the Is are being dotted — every single time?
Ready to build a business on solid foundations? Explore the Broker Journal at successandbroker.com.au/the-broker-journal
