In 2016, Kirsty and Andrew Best were teachers. Their journey into mortgage broking started almost by chance when a parent of one of Kirsty’s students suggested Andrew explore the industry. Andrew took the leap, and as the business grew, Kirsty joined to help manage operations.
Despite their initial success, they soon realized they needed mentorship to build a sustainable, scalable business.
Staffing & Organizational Structure:
Initially overstaffed with six employees for a relatively small operation. No clear understanding of when and who to hire.
Broker Roles & Responsibilities:
Brokers were focused on writing loans, not generating their own business, making growth slow and inefficient.
Cash Flow & Business Systems:
While Andrew excelled in lead generation and Kirsty in loan writing, they lacked structured processes for scaling efficiently.
Owner Dependency:
The business was highly dependent on Kirsty’s involvement, making it difficult to take breaks and plan for long-term succession.
Coaching with Success & Broker provided the clarity they needed to restructure Living Home Loans for long-term
success.
Key transformations included:
FROM SETBACKS TO SUCCESS — THE RIGHT PARTNERSHIP TRANSFORMS EVERYTHING.
After experiencing several bad coaching experiences, we finally partnered with Success & Broker in 2022, setting us on a path to transform Living Home Loans into a high-performing, ownerindependent brokerage.
Business Performance (Before vs. Now):
2022: $76M in settlements, 190 loans, revenue of $680K-$700K (including $500K upfront).
2025: On track for $120M in settlements, 240 loans, revenue of $1.16M ($800K upfront & $360K trail).
As a husband-and-wife business, we quickly realized that true success meant creating a scalable, owner-independent brokerage. With a clear exit strategy in place and a high performing team driving revenue, we are well on our way to achieving our goal of financial freedom and business independence by 2027.
