Week Thirty Two Action Sheet
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Question 1 of 1
1. Question
REFLECT.
HOW DO YOU REACT WHEN YOU LOSE A CLIENT?
DO YOU TEND TO BLAME OTHERS? BECAUSE THAT’S NOT COOL.
EVERY SCENARIO/TRANSACTION/REQUEST BEGINS WITH YOU.
NEXT TIME.
TAKE A WALK DOWN MEMORY LANE.
DETERMINE WHAT YOU COULD HAVE DONE BETTER SO THAT THERE IS A DIFFERENT OUTCOME
THE NEXT TIME.
DO.
LET A CLIENT KNOW YOU WILL DO BETTER NEXT TIME.
EVEN WITH A BAD OUTCOME YOU CAN CONTROL THE EXPERIENCE AND LEAVE A POSITIVE IMPRESSION.
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