Week Forty Nine Action Sheet
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Question 1 of 1
1. Question
REFLECT.
THERE IS A VERY GOOD REASON WHY KIDS ASK ‘WHY’ SO OFTEN – THEY GET THE ANSWERS THEY WERE LOOKING FOR.
‘WHY’ IS AN IMPORTANT FACTOR WHEN IT COMES TO REVERSING YOUR PROCESS TO ESTABLISH THE LAGS IN YOUR SYSTEMS.
EXAMPLE ONE.
BOTTLE NECK.
YOU CALL ANZ TO CHECK-IN ON A LOAN APPLICATION, THEN YOU CALL ST GEORGE, LATER IN THE DAY YOU CALL ANZ AGAIN. THE ‘HOLD-TIME’ YOU SPEND ON THE PHONE WITH LENDERS IS A WASTE OF YOUR TIME.
ROOT CAUSE ANALYSIS.
YOU NEED TO PRIORITISE YOUR TIME. GROUP YOUR FILES ACCORDING TO EACH LENDER TOGETHER AND MAKE ONE CALL TO DISCUSS ALL FILES. UNDERSTANDING HOW EACH LENDER STAFFS THEIR SUPPORT WILL HELP YOU MANAGE YOUR TIME BETTER – ARE YOU BETTER OFF CALLING IN THE MORNING OR LATER IN THE DAY?
EXAMPLE TWO.
BOTTLE NECK.
YOU VISIT A REFERRAL SOURCE ONLY TO FIND THAT NOT ALL OF THEM ARE IN, OR AVAILABLE.
ROOT CAUSE ANALYSIS.
FIND OUT WHAT DAY WORKS BEST FOR THE MAJORITY OF PEOPLE IN THAT OFFICE AND MAKE THAT YOUR DAY TO VISIT. THE LESS TIME YOU WASTE WAITING AROUND, THE BETTER OUTCOMES YOU WILL HAVE.
REMEMBER.
SOMETIMES YOU MUST GO BACK TO THE BEGINNING TO INFLUENCE THE END.
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