The LVR Podcast™ Episode #28

Written by on February 8, 2023

The LVR Podcast

How To Create an Environment Where Team Members Show Up and Turn Up with Guest Paul Findlay

Designed for Brokers, made by Brokers.

February 8, 2023

This podcast is our chance to give back to the mortgage broking industry and talk about real issues that are affecting most brokers and loan writers right now. Learning, Validation and Respect = the very foundations of all relationships.


How do you build the right team culture and become an amazing leader if you’re new to recruiting or leading? It’s a scary task for many business owners, but it doesn’t have to be. We dive into understanding team culture with Paul Findlay from REACH Ecosystem. 

  • Look at team culture from a leader’s perspective; people do their best work in an environment where they want to do their best work. 
  • Leaders play a critical role in creating team culture; they must be someone people respect and want to follow.
  • Surveying staff regularly is essential for temperature testing, but only if you take action after.
  • 40% of people are actively disengaged if they don’t get regular feedback
  • 92% of people agree that even if they receive negative feedback, it will improve their performance
  • Strength-based recruitment places the right people in the right role; leverage tools that can help.
  • Monitor your team culture to attract (and keep) the best talent.

Key Quotes:

“Surveying staff without taking action undermines culture, undermines trust and is a waste of time.” — Paul 

“Almost half of your people are actively disengaged, meaning almost half of your staff will actively work against you if you don’t give them regular feedback.” — Paul 



More From Marissa and her company, Rise High Financial Solutions:

Marissa Schulze Linkedin 

Marissa Schulze Instagram 

Marissa Schulze Facebook 

Rise High Financial Solutions

More From Ruan and his company, Success and Broker:

Ruan Burger Linkedin 

Ruan Burger Instagram 

Ruan Burger Facebook 

Success and Broker

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